Answers to Common Questions

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Navigate through our frequently asked questions to find quick and informative responses about OnGuard CCTV & Security's services, pricing, and coverage areas across the Gold Coast and greater Brisbane region.

The number of CCTV cameras you should have on your house depends on several factors such as the size of your property, layout, and specific security needs.

It's recommended to have cameras strategically placed to cover key entry points, vulnerable areas, and any blind spots. We can work with you to assess your property and provide personalised recommendations based on your requirements.

When choosing the locations for security cameras on your home, consider the following factors:

Entry Points: Place cameras to cover all main entry points such as doors, windows, and garage entrances. This helps capture any potential intruders attempting to enter your property.

Vulnerable Areas: Identify vulnerable areas such as blind spots, dark corners, or secluded areas where intruders might hide or gain access to your property.

Perimeter Coverage: Ensure cameras cover the perimeter of your property to detect any suspicious activity happening near the boundaries. This can help in early detection and deterrence.

High-Value Areas: If you have specific areas of high value, such as a safe, expensive equipment, or valuable assets, consider installing cameras to monitor and protect those areas specifically.

Line of Sight: Ensure cameras have an unobstructed line of sight to capture clear footage. Avoid placing them behind objects or in areas with heavy foliage that may block the camera's view.

Height and Angle: Position cameras at an optimal height and angle to capture faces and details of individuals. Generally, a height of 9-10 feet is recommended for facial recognition and to prevent easy tampering.

Privacy Considerations: Be mindful of privacy concerns and avoid pointing cameras directly into neighboring properties or public spaces.

Lighting Conditions: Take into account lighting conditions during both day and night. Adjust camera placement and consider cameras with night vision capabilities for areas with limited lighting.

Wiring and Connectivity: Ensure cameras can be connected to the necessary power supply and network infrastructure. Plan the routing of cables and consider wireless options if feasible.

Consult with Professionals: If unsure about optimal camera placement, we will work with you to assess your property and provide expert recommendations based on your specific needs.

Remember to adhere to local laws and regulations regarding the use and placement of security cameras in your area.

Yes, many CCTV cameras are equipped with night vision capabilities. These cameras use infrared (IR) technology to capture clear images in low-light or complete darkness. Night vision allows CCTV cameras to monitor and record activities even during nighttime hours when visibility is limited. When considering CCTV cameras, it's advisable to check for specific night vision features and capabilities to ensure they meet your requirements.

The time required for a security camera company to install four security cameras can vary based on several factors, including the complexity of the installation, the type of cameras being installed, the wiring requirements, and the overall setup process. Typically, the installation process for four cameras can take several hours to a full day.

During the installation, we need to mount the cameras, run cables, configure the recording system or network connections, and ensure proper positioning and alignment of the cameras for optimal coverage. We also need to perform testing and make adjustments to ensure the cameras are functioning correctly.

The specific timeline will depend on any additional services or customisations requested, and the specific circumstances of your property. We can provide you with an estimate but we generally say allow 4-8 hours for your install.

Yes, our CCTV camera systems have the capability to send notifications to the user. These notifications are delivered through the app.

When certain events are detected, such as motion detection or intrusion, the CCTV camera system can send an alert or notification to the designated users.

This feature allows you to stay informed about any suspicious activities or events happening in and around your property in real-time, enhancing the security and surveillance capabilities of the system.

We provide alarm systems, video cameras, access control systems, and intercom systems among other security solutions.

Our monitoring service includes 24-hour observation of your security system, ensuring that any suspicious activity or alerts are addressed promptly and necessary steps are taken.

Absolutely! We recognise that every house and business has different security demands, so we offer personalised security systems that are suited to your exact needs.

Our security systems are available in both wireless and hardwired options. We can help you determine the best fit for your property based on factors like layout, connectivity, and convenience.

We offer professional installation services by our trained technicians, ensuring that your security system is properly installed and functioning optimally. However, if you prefer a DIY approach, we can provide guidance and support.

In the event of a power outage, our security systems are equipped with backup battery systems to ensure uninterrupted protection. Similarly, our systems can still function using cellular networks if there is an internet failure.

Yes, our security systems are designed to be accessible remotely. You can control and monitor your security system using a mobile app or web interface, giving you peace of mind even when you’re away from home.

The range of our security cameras and sensors depends on the specific model and environment. We can assess your property and recommend the most suitable devices to ensure comprehensive coverage.

Our professional monitoring service is available 24/7, providing continuous monitoring and immediate response to any security events or emergencies.

The contract term for our services can vary based on your preferences. We offer flexible contract options to accommodate different needs, ranging from short-term agreements to long-term contracts.

If you move to a new location, we can assist you in transferring your security system. Our technicians will reinstall and reconfigure the system at your new property, ensuring a seamless transition.

We believe in transparency, and there are no hidden costs or surprise fees. We will provide you with a detailed breakdown of all charges and services upfront, so you know exactly what to expect.

Yes, our security systems are designed to integrate with other smart home devices. You can create a comprehensive smart home ecosystem by connecting your security system with devices such as smart locks, lighting, and thermostats.

We stand behind the quality and reliability of our products and services. We offer warranty coverage on our security systems, and our team is dedicated to resolving any issues or concerns promptly.

In case of a false alarm, our monitoring centre will reach out to you to verify the situation. If necessary, emergency services will be contacted. We prioritize minimising false alarms and ensuring that genuine security threats are appropriately addressed.

The exact amount of recording time will depend on several factors, including the resolution, frame rate, and length of time you want to retain the recordings.

Assuming an average bit rate and compression, here is a rough estimation for 6-megapixel cameras.

With an average bit rate of 2 Mbps per camera:

Approximately 28 days of continuous recording for all 4 cameras at 24/7 recording.

Again, it's important to note that these numbers are approximate and can vary based on specific camera settings, recording configurations, and activity levels in the monitored area.

Although not all Security Cameras depend on an internet connection, lacking one would deprive you of the benefits of remote control, notifications, and other Smart Camera features. Although the majority of Security Cameras today are internet-connected, There are several wireless alternatives available that can function without an internet connection.

Home Security Cameras are generally triggered by motion and will record and send an alert when they detect movement. Some models offer Continuous Video Recording (CVR), recording footage 24/7. By providing home security and peace of mind, Security Cameras are a valuable tool.

Installation of security cameras can generally deter and reduce burglary. Homes equipped with Security Cameras are 300% less likely to experience break-ins compared to homes without them. One of the key reasons for this is that criminals prefer not to be monitored or recorded, Making security cameras an effective deterrent.

As long as security cameras are not recording any private information, There are no restrictions preventing them from recording the area within their field of view, which may include your property.

  • Dome Camera.
  • Bullet Camera.
  • C-Mount Camera.
  • Day/Night Camera.
  • PTZ Camera.

In most cases, a security system is a more practical choice than a CCTV system. However, the final decision is yours to make. Keep in mind that while a home security system allows for a proactive approach to security, It also incurs monthly costs for ongoing monitoring. On the other hand, a CCTV system is more reactive, but it saves you some money.

A wireless security system employs sensors that use radio frequency technology to communicate with the control panel, while a hardwired alarm system connects the sensors to the control panel using a network of wires that are concealed within the walls and floors of your home.

Despite the advancements in technology, wired security systems are neither obsolete nor outdated. Numerous individuals still utilize this type of system in their homes and businesses for the protection they require.

Ceiling mounting and interlinking of all alarms is recommended. In instances where there are carbon-fueled appliances like boilers, fires, and heaters, as well as flues, the installation of a carbon monoxide detector is also necessary. Such a detector need not be linked to the fire alarms.

Professional installation is necessary for wired security systems due to the complex installation process. The installation of such a system involves sensor connection, drilling of holes, and the laying of wires inside walls. Due to this permanent installation, it is highly recommended to seek professional installation services.

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